30 years of ZIEH-FIX - Outlook towards the future
Even before my brother and I were officially co-heading the company at the beginning of 2015 we had already started to introduce some changes to the company. This allowed us to start our new online shop at the beginning of 2015.
This shop shows quite clearly the goals we want to establish with most alterations established by us:
- customer orientated service
- easy handling
- quick localisation of products and information
Despite all this we still offer personal advice by phone and email.
For our shop we now work on an online support system which will allow customers to compare notes about experiences and problems in a panel, to have frequently asked questions answered by FAQs and video data files or get directly connected to a technician.
In 2013 we began opening our vehicle electronics sector. With the experience of this department we can now offer well-founded seminars and guidance on the topic of car key programming.
After all we are also planning for the future. Together with our worldwide partners we are going to coach our staff in the area of vehicle electronics in order to master the adapting and programming of new and used control units. This is a big problem here in Germany and potentially a big market gap as only a few expert companies have the necessary knowledge with vehicle electronics to offer this service. Unfortunately, most often a new, very expensive control unit is fitted although it would be possible to solve the problem by only changing parameters or with a used control unit.
Limitations of space in our warehouse, vehicle electronics section and production area requires an expansion of the company. After our In-House-Fair we are starting the constructional expansion. We are going to get a new assembly area, more storage space and more production space.
I am curious about the future and what kind of ideas we can implement with the input of our business partners, employees and customers so that you will find more opportunities and business ideas in the future.