30 years of ZIEH-FIX - Outlook towards the future

Written by Sascha Wendt on Thursday, 21 April 2016 - Posted in Blog

30 years of ZIEH-FIX - Outlook towards the future

Even before my brother and I were officially co-heading the company at the beginning of 2015 we had already started to introduce some changes to the company. This allowed us to start our new online shop at the beginning of 2015.

This shop shows quite clearly the goals we want to establish with most alterations established by us:

  • customer orientated service
  • easy handling
  • quick localisation of products and information
New extension
New extension

Despite all this we still offer personal advice by phone and email.

For our shop we now work on an online support system which will allow customers to compare notes about experiences and problems in a panel, to have frequently asked questions answered by FAQs and video data files or get directly connected to a technician.

In 2013 we began opening our vehicle electronics sector. With the experience of this department we can now offer well-founded seminars and guidance on the topic of car key programming.

Our new support system
Our new support system

After all we are also planning for the future. Together with our worldwide partners we are going to coach our staff in the area of vehicle electronics in order to master the adapting and programming of new and used control units. This is a big problem here in Germany and potentially a big market gap as only a few expert companies have the necessary knowledge with vehicle electronics to offer this service. Unfortunately, most often a new, very expensive control unit is fitted although it would be possible to solve the problem by only changing parameters or with a used control unit.

Limitations of space in our warehouse, vehicle electronics section and production area requires an expansion of the company. After our In-House-Fair we are starting the constructional expansion. We are going to get a new assembly area, more storage space and more production space.

I am curious about the future and what kind of ideas we can implement with the input of our business partners, employees and customers so that you will find more opportunities and business ideas in the future.

Sascha Wendt

About the Author

Sascha Wendt

Sascha Wendt

Managing Director of A. Wendt GmbH in the field of technical management.

Already as a 4-year-old he learned how to manipulate and open locks. From the beginning he always wanted to open new locks and invent tools to open them. As a teenager, he often helped fellow students by opening their locker locks when they had forgotten their keys.

Today, Sascha Wendt is an expert in the field of vehicle opening. With the help of Smart decoders and 2-in-1 picks, he has still got every car open. He is also a welcome speaker in the field of government, despite his young age. Also vault opening and door opening are no foreign words for him.

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